Email Frustrations From a Tech Point of View!




Hello again world! I normally sit here and write technical articles or recent findings on a product, but I felt the desire to switch that up a little bit and talk about something that needs to be put out there. This topic is something that sometimes puts end users in a bad spot and is an utter frustration to a tech.

In my day-to-day as a tech, my primary focus is email. From email servers, to cloud based solutions, to end user support, I do it all. From my point of view, there is one thing that really grinds my gears and that is people using their “Deleted Items” folder as storage. Yeah, to some of you this may sound silly. But believe it or not, there are a bunch of people out there who will delete emails (sending them to the deleted items folder) just to clear them out of the inbox, and they will go back to them as needed. See any issues with this?

The deleted items folder is there for deleted items. Too frequently I get calls from users saying that their Outlook is acting funny (usually because their PST file* is huge), so when I start troubleshooting, I see that they have thousands upon thousands of emails sitting in the deleted items folder. Then I get told not to clear those out because they need them. Also, I get frequent calls from people who need emails recovered because they were accidentally, permanently deleted. I spend time trying to track down the email from a backup of their inbox just to find out that it was in the deleted items?!

The moral of the story is this: please stop using your deleted items as storage for emails. This folder’s intended purpose is exactly what it is labeled: DELETED ITEMS. If you are in need of creating folder structure for emails that you do not want sitting in your inbox, or if you need a solution for archiving, please-please-please call Everon. We are more than happy to help with this. This will help prevent your headaches of accidentally losing emails and will make your techs much happier when they are troubleshooting your email client or restoring email. Friends don’t let friends use their deleted items folder as storage. They just don’t. Cheers!

*Note: PST, a.k.a. the Personal Storage Table, is the file on your computer that is comprised of ALL of the email that is in your outlook, everything from your Inbox, to your Sent Items, to your Deleted Items.

UH OH!! - The “Cloud” has been hacked and well known people exposed!



Welp, someone has gone and done it again. They have hacked “The Cloud” and exposed a ton of A-List celebrities. It seems as no one’s personal information is safe. From the Edward Snowden chronicles to this most recent incident, it is a little unsettling to most people — more than likely some of you fall into this category.

You may be sitting at home or at your desk wondering, “If they can get ahold of celebrities’ data (i.e. people who have a ton of money and resources to safeguard their images), then it probably would not be hard for them to get my data, or even worse, our company’s financials!” Well, let’s talk about that for a moment.

This “cloud” (that no one seems to really be able to get a grasp of, on its concept) is rather confusing, and in this case it can have multiple platforms. When they are talking about these celebrities’ “cloud” accounts getting hacked, they are referring to personal, Apple® iCloud® accounts. This is where individuals store a backup of their mobile devices and computer’s information (i.e. pictures, contacts, etc.).

In the business world, the cloud has the same concept, but it is a lot more secure. When we refer to the cloud, we mean that your data that is being stored there is actually getting stored on a physical server(s) in a secure data center of the company providing the service. These companies pride themselves on providing - and are required to provide — multilevel security platforms to safeguard your company’s data and providing the redundancy that cannot be established by a physical server in your office.

Okay, so now that we have a little better understanding of what the “cloud” is and the two different uses in this case, let me put it all into perspective. People, including these recently exposed celebrities, who are using Apple’s version of the cloud called iCloud® are using a FREE service that is highly targeted because of its pinholes and lack of security. You, as a business, are using a paid service that is prideful of its security and which has certain federal regulations that it has to meet, security-wise, to ensure the safety of your data.

This alone is a great example as to why we here at Everon push and push for people to utilize profession PAID services for storing data. We cannot make people pay for a service and prevent them from using a free service, but as you may be able to tell, you get exactly what you pay for. I know for me, personally, I would rather have a guarantee that my information is safe. What do you choose? If you have any questions about the cloud and secure storage, please contact Everon at 888-244-1748 and we would be happy to have a discussion with you.

Microsoft’s Sky Drive


Windows is now offering a free, cloud type, solution for day-to-day users of Windows 8 or anyone interested in using it. This is called Sky Drive. Sky drive is 7GB of free cloud storage from Microsoft that allows you to automatically sync your files across all your computers and access them from anywhere.

Sky Drive is available for download at, comes already installed with windows 8, and also can be downloaded as an app from the Google Play Store. This is a pretty simple program to use with a very
user friendly interface. Other than having to install Silverlight on the computer, the download and install is pretty straight forward.

To show you how easy is to log in to Sky Drive and upload a file, see the image below. Just an FYI, Sky Drive allows you to drag up to 200 files into the “Drag Files Here” area.

All that being said, check it out for yourself at
and see if this free and easy cloud based solution will work for your needs.


Dropbox is increasing their tier sizes to paying users for free!


There is some great news coming down the wire from drop box, for its paid user accounts.

Recently the Dropbox Company revealed that it would be increasing the storage space available to its paying users at no extra cost! Dropbox is planning on raising the 50 and 100 GB tiers with 100 and 200GB tiers for FREE! This will allow users to really take advantage of online cloud storage.

Also, there is great news on the wire for power users too, Dropbox plans on pushing out a 500GB plan for those users that require much more space, allowing more file portability for businesses! There is no word yet however on how much this will cost, but keep your eyes peeled.

These upgraded Dropbox plans will went live late night Tuesday 7-10-12, and the DropBox team converted all the paid users by early Wednesday morning 7-11-12.

What is this Dropbox some might ask? Dropbox is an innovated online storage solution. No more need to loft hard drives and pen drives around anymore. As long as you have internet access, you would be able to grab your files off the internet. The days of accidently forgetting to bring a pen drive or leaving a file on your local desktop at home are now over!


Microsoft Surface



Last month, Microsoft announced their own entry into the tablet world, the Surface. It will come in two flavors, Surface for Windows RT and Surface for Windows 8 Pro. What’s the difference?

Surface for Windows RT will run Windows RT (hence the name) and use ARM processors manufactured by Nvidia. It will be 0.36 inches thick and it will weigh in at 1.5lbs. It will be available with 32GB or 64GB of storage.

Surface for Windows 8 Pro will run Windows 8 and use Intel Core i5 processors. It will be 0.49 inches thick and it will weigh in at 1.99lbs. It will have 64GB or 128GB of storage.

What is the same about each of them? Both will have a 10.6in. screen, the usual wifi connectivity options, and a microSD expansion slot. The cover will have an integrated keyboard that is very thin, but not much is known about what tablet-specific software is going to be pre-loaded. As we learn more, we will definitely post about it here.

You can watch the official Microsoft announcement here:

You can check out Microsoft’s official Surface page here: