One of the many power features of Microsoft Exchange Server is that you can send messages on behalf of another user. If your organization uses a shared account for support or orders or sales that is used by many people to send and receive emails, you may have encountered this.
For this explanation, we’ll use firstname.lastname@example.org as the personal account and email@example.com as the shared account. In Outlook 2003 and Outlook 2007, if you send a message as firstname.lastname@example.org, it will end up in the sent folder of email@example.com even though the recipients will the message as being from firstname.lastname@example.org. This doesn’t make much sense, does it?
Here’s the fix for Outlook 2003:
- Close Outlook
- Install this hotfix: http://support.microsoft.com/kb/953803
- Install this hotfix: http://support.microsoft.com/kb/953804
Here’s the fix for Outlook 2007:
- Close Outlook
- Install this hotfix: http://support.microsoft.com/kb/970944
- Download this file: http://www.everonit.com/techtips/wp-content/uploads/2012/11/Outlook2007SendAsFix.reg_.zip
- Unzip and double-click the reg file to add the registry key
Now the messages sent from either account will show up in the appropriate folders!
Do you have other questions about your email or are you thinking about migrating to the cloud for your next email solution? Call Everon at 888-244-1748.
Tags: Cloud, cloud email, exchange, exchange mail, hotfix, microsoft exchange server, Microsoft outlook, microsoft outlook 2003, microsoft outlook 2007, Microsoft Outlook error, Microsoft outlook tips, outlook 2003, Outlook 2007, regfix, registry, send as bug, send as fix, shared account